OpsGenie

Features available in the Integration

OpsGenie (https://www.atlassian.com/software/opsgenie) is an on-call and alert management platform providing, among other things, on-call rotations.

configure8 users benefit from seeing important data directly in their service detail page at a glance without needing to start their incident response journey by clicking into multiple tools, navigating to the proper services, and finding the right information.

Users also benefit by enabling configure8 to create an incident in OpsGenie, which reduces the burden on users to login to multiple tools and the effort required to create an incident.

configure8 ingests:

• users, teams users are assigned to, and user schedules
• schedules, schedule rotations, and current on-call participants for each schedule
• incidents
• service lists

How to integrate configure8 with OpsGenie

1. Provide c8 with key-based access
2. c8 seeks read-only permission as well as the ability to create an incident in OpsGenie